Return and Exchange

At Jackets & Co, we stand behind the quality of our products. We want you to feel confident and satisfied with every purchase. However, if something isn’t quite right, we’ve got you covered! Our return and exchange policy is designed to make the process smooth, simple, and stress-free.
Jackets & Co – Styled by Few, Admired by Many.

Our Return Policy – Shop with Confidence

We get it—sometimes things don’t work out as planned. Whether the fit isn’t perfect or you’ve changed your mind, we offer easy returns within 30 days of receiving your order.

What Can Be Returned?

  • Items must be unused, unwashed, and in their original condition with tags attached.
  • Products must be returned in original packaging to qualify for a refund or exchange.
  • Custom or personalized jackets cannot be returned unless they arrive damaged or defective.

How to Initiate a Return

  • Contact Us – Email our support team at info@jacketsandco.com with your order details.
  • Pack Your Item – Securely pack the product in its original packaging.
  • Ship It Back – We’ll provide you with return instructions, including the return address.

Exchange Policy – Find Your Perfect Fit

If your jacket doesn’t fit quite right, we make exchanges effortless!

How to Exchange an Item:

  • Follow the same process as a return and mention that you’d like an exchange instead of a refund.
  • Specify the new size or color you’d like.
  • Once we receive and verify your returned item, we’ll ship the replacement at no extra cost (for the first exchange).

Damaged or Defective Items? We’ve Got You Covered!

If your order arrives damaged or defective, please reach out to us within 48 hours of receiving your package. We will gladly replace the item or issue a full refund.

Payment Policy – Secure & Convenient

We ensure 100% secure payments for a seamless shopping experience.

Accepted Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal & Pay Later for flexible payments

Your payment details remain confidential and encrypted at all times.

Frequently Asked Questions (FAQs)

Q: Do I have to pay for return shipping?

A: Yes, customers are responsible for return shipping costs unless the item is defective or incorrect.

For Further Information:

Reach out us on via following details:

Email: info@jacketsandco.com

Phone: +447366097707

Contact Us: https://jacketsandco.com/contact-us/

Address: 21 Kingston Grove, Stockport, Cheshire, SK4 4SF, United Kingdom